Privacy Policy

  Privacy Policy – Qi Pathway App

Last Updated: 10/02/2025

Welcome to Qi Pathway. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Qi Pathway mobile application and related services.

Qi Pathway is a Traditional Chinese Medicine (TCM) educational and diagnostic support platform. Our services include access to learning resources, diagnostic tools, research materials, and subscription-based content.

For data protection purposes, we act as the Data Controller under the UK GDPR and the Data Protection Act 2018.

If you have any questions about this Privacy Policy, you can contact us at:
admin@qipathway.co.uk

When you use Qi Pathway, we may collect the following types of data:

• Account Information – Name, email address, password.
• Subscription Details – Payment status, membership type.
• Contact Details – If you reach out for support or inquiries.
• Profile Data – Any details you voluntarily provide in your user profile.

• Usage Data – App interactions, pages visited, time spent on features.
• Device Information – Device type, operating system, unique identifiers (IP address, device ID).
• Log Data – Errors, crashes, and troubleshooting logs.

• All payments are processed securely through Stripe. We do not store any payment card details. Stripe's Privacy Policy can be found here.

We process your data for the following purposes:

• To Provide the Service – Allow access to app features, tools, and subscriptions.
• To Improve Qi Pathway – Analyse usage trends, fix issues, and enhance functionality.
• To Process Payments – Securely handled by Stripe; no payment details are stored by us.
• To Send Notifications – Inform you about updates, features, or account-related information.
• To Ensure Security – Detect fraudulent activities, prevent unauthorised access, and comply with legal obligations.

We do not sell or share your personal data with third parties for marketing purposes.

We collect and process your personal data under the following legal bases:

• Contractual Obligation – To provide the Qi Pathway service you signed up for.
• Legitimate Interest – To improve app functionality, prevent fraud, and ensure security.
• User Consent – When you agree to receive marketing emails or enable notifications.
• Legal Obligation – If required by law for security, fraud prevention, or regulatory compliance.

You can withdraw consent at any time by adjusting your app settings or contacting us.

All user data is stored securely by our service provider, which ensures:

• Encryption – Data is encrypted both in transit and at rest to prevent unauthorised access.
• Access Controls – Only authorised personnel can access stored data.
• Secure Infrastructure – Our service provider follows industry security standards to protect against breaches.
• Regular Security Audits – Systems undergo security testing to detect vulnerabilities.

We do not store payment details, as all transactions are processed securely via Stripe.

If you delete your account, we erase your personal data, except where retention is required by law.

We use trusted third-party providers for:

• Payments: Stripe handles all payment transactions securely.
• Cloud Storage: Our service provider securely stores and protects user data.
• Analytics: We may use tools to understand how users interact with the app and improve services.

These providers have their own privacy policies, which we recommend reviewing.

As a UK resident, you have rights regarding your personal data:

• Right to Access – Request a copy of the personal data we hold about you.
• Right to Rectification – Correct inaccurate or incomplete data.
• Right to Erasure ("Right to Be Forgotten") – Request deletion of your data.
• Right to Restrict Processing – Limit how we use your data.
• Right to Data Portability – Request your data in a portable format.
• Right to Object – Withdraw consent for certain data processing activities.

To exercise these rights, please contact us at admin@qipathway.co.uk.

We may update this Privacy Policy from time to time. Any changes will be posted within the Qi Pathway app and take effect from the updated date above.

If significant changes occur, we will notify users via email or in-app notifications.